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Frances Scott profile image  

Frances Scott

Director, Contractual Governance

Frances Scott is LIBERTY’s Director of Member Services. Frances oversees the Florida Call Center, which handles 35 lines of business for over 2.6 million enrollee lives in multiple states. Frances has over 11 years of health care and dental operational leadership experience. Frances has developed policy, procedure, and process improvement initiatives, which have minimized labor and increased call center staff productivity and the quality of customer interaction.