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Machelle Crum profile image  

Machelle Crum

Vice President, Claims

Machelle Crum has been with LIBERTY Dental Plan for over 17 years. Prior to her role as Vice President of Claims, Machelle held positions with LIBERTY dental plan as Director of System Configuration, Director Claims Systems and Director of Provider Relations. With over 33 years of experience in the dental field including insurance billing, coordination of dental treatment and benefits, dental office management and benefit plan design her extensive background has made her uniquely qualified to further develop a state of the art technology driven claims department focusing on efficiencies that drive accurate claims payment and efficient processes. Before coming to LIBERTY in 2002, Machelle served as Office Manager for SmileCare Dental Group. She provided direct supervision for four offices offering orthodontics, periodontics, oral surgery, and general dentistry. Her direct responsibilities included training employees, enforcing policy procedures, and personally consulting clients on deciding what treatment and financial process should best be used on a case by case basis. Her history in managing dental care facilities extends even further, as she capably fulfilled the role of Office Manager for B. L . J. Inc. and Guards Dental for years prior.